Refund Policy

Our products come with a FREE replacement warranty for 14 days from purchase. If your purchase does not match the description or if the item is defective, please contact us within 48 hours of receiving your order - we will make sure that all of your issues are timely resolved.

If you received the wrong item, please contact us within 48 hours of delivery. We will arrange to deliver the correct items or return all your payment.

For defective or faulty products, please take photos or videos and email us at heyshopist@gmail.com. We will replace or refund your purchase after confirmation.

Please Note: This policy does NOT cover misuse, accidental damage, water damage, or any abuse of the purchased product.

RETURNS & REFUNDS

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

In order to receive your refund please follow the steps below:

• Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.
• Upon the receipt of your package your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

PARTIAL REFUNDS

 There are certain situations where only partial refunds are granted (if applicable):

• Any item not in its original condition, or damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 14 days after delivery.
• Several types of goods are exempt  from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the mentioned reasons, send us an email at: heyshopist@gmail.com

SALES/PROMOTIONAL OFFERS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 20% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.

INVALID REASONS:

• Buyer no longer wants the items: This is the most common example which we cannot honor if we want to continue offering great value to you. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
• Buyer found items cheaper somewhere else: Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.